Shipping Policy

Pure Organic Cosmetics is committed to providing fast and convenient delivery services to our customers. Below are the terms and conditions of our shipping policy:

1. Delivery Area

We offer delivery services both domestically and internationally. Specific delivery areas will be clearly stated at the time of order.

2. Delivery Time

Domestic (Vietnam): Delivery time is from 2-5 business days, depending on the delivery address.
International: Delivery time ranges from 7-15 business days, depending on the country and territory.
We will specify the estimated delivery time for your order at the time of purchase.

3. Shipping Fees

Shipping fees are calculated based on the weight and dimensions of the package as well as the delivery address.
Orders with a large value may qualify for free shipping, depending on our promotional programs at the time.

4. Shipping Process

After receiving your order, we will process and ship it within 24-48 hours.
You will receive an email confirmation with your order details and shipping information, including a tracking number to monitor the status of your shipment.

5. Inspecting Goods Upon Receipt

Please carefully inspect your goods before signing for them from the delivery personnel.
If you find that the goods are damaged, incorrect, or do not match your order, you have the right to refuse the delivery and contact our customer service department immediately for assistance.

6. Return Policy

If you wish to return or exchange an item, please refer to our “Return Policy” for detailed information on the conditions and procedures for returns and exchanges.

7. Contact Information

If you have any questions or need assistance related to shipping, please contact us at: