Return Policy

At Pure Organic Cosmetics, we are committed to providing high-quality products and customer satisfaction. Please read our “Return Policy” below to understand the terms and conditions under which returns and exchanges can be made:

1. Eligibility for Returns and Exchanges

  • Products must be returned within 30 days of the purchase date.
  • Items must be in their original condition, unused, and with all original packaging intact.
  • Proof of purchase (receipt or order number) is required for all returns and exchanges.

2. Non-Returnable Items

  • Products that have been opened or used.
  • Items purchased on sale or during promotional periods.
  • Gift cards and any other items specified as non-returnable at the time of purchase.

3. Return Process

  • Contact our customer service team at [customer service email or phone number] to initiate a return.
  • Provide your order number, reason for the return, and any relevant details.
  • Our team will provide you with a Return Authorization Number (RAN) and instructions for shipping the product back to us.

4. Shipping Costs

  • Customers are responsible for the shipping costs of returning items, unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service to ensure your return is received.

5. Processing Returns

  • Once we receive your return, we will inspect the item to ensure it meets our return eligibility criteria.
  • If approved, a refund will be processed to your original method of payment within 7-10 business days.
  • For exchanges, the new item will be shipped to you once the returned item is received and inspected.

6. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact our customer service team immediately.
  • We will arrange for the return of the defective or incorrect item and provide a replacement or refund at no additional cost to you.

7. Contact Information

By making a purchase on Pureorganiccosmeticsus.com, you agree to our return policy terms and conditions. We appreciate your understanding and cooperation.

Address for Returns:

Phone: 925-600-8889
Email: [email protected]
Location: 6754 Bernal Ave, Suite 760 Pleasanton, CA 94566